Delivery Policy
1. Introduction
1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website.
1.2 This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.
1.3 All our goods are handmade especially for you and are normally despatched the following day (excluding weekends, Bank & Public Holidays). We are unable to accept a cancellation once we have accepted your order.
2. Delivery methods and periods
2.1 Deliveries are (normally) made by Royal Mail 48-Hour Tracked service, which delivers to all of England, Wales and much of Scotand, excluding the following postcodes:.
| Post Code |
Location | Post Code |
Location | ||||
| BT | Belfast (and other Northern Ireland towns) | PA69 | Isle of Mull, Tiroran, Argyll & Bute | ||||
| GY | Guernsey | PA70 | Isle of Mull, Pennyghael, Argyll & Bute | ||||
| HS | Outer Hebrides | PA71 | Isle of Mull, Gruline, Argyll & Bute | ||||
| IM | Isle of Man | PA72 | Isle of Mull, Aros, Salen, Argyll & Bute | ||||
| JE | Jersey | PA73 | Isle of Mull, Ulva Ferry, Argyll & Bute | ||||
| KW | Kirkwall, far north of Scotland | PA74 | Isle of Mull, Torloisk, Argyll & Bute | ||||
| PA60 | Isle of Jura, Argyll & Bute | PA75 | Isle of Mull, Tobermory, Calgary, Argyll & Bute | ||||
| PA61 | Isle of Colonsay, Argyll & Bute | PA78 | Isle of Coll, Argyll & Bute | ||||
| PA62 | Isle of Mull, Lochbuie, Argyll & Bute | PH | Perth area of Scotland, Highlands | ||||
| PA63 | Isle of Mull, Croggan, Argyll & Bute | PH30 | Corrour, Highland | ||||
| PA64 | Isle of Mull, Lochdon, Argyll & Bute | PH41 | Mallaig, Knoydart, Isle of Muck, Isle of Soay, Highland | ||||
| PA65 | Isle of Mull, Craignure, Argyll & Bute | PH42 | Isle of Eigg, Highland | ||||
| PA66 | Isle of Mull, Fionnphort, Argyll & Bute | PH43 | Isle of Rum, Highland | ||||
| PA67 | Isle of Mull, Bunessan, Argyll & Bute | PH44 | Isle of Canan, Highland | ||||
| PA68 | Isle of Mull, Gribun, Argyll & Bute | ZE2-ZE3 | Shetland |
2.2 BEFORE placing an order for delivery to any of the locations shown in the above exclusions table, please email us at sales@tipsytruffles.co.uk or ring us on 01584 711712 (Mon-Sat 9-5) to see if it is possible for us to use a different delivery method for your goods.
We can accept no liability for orders placed if you do not make this prior enquiry for the places Royal Mail 48-Hour Tracked currently do not deliver to.
2.3 Royal Mail’s 48-Hour Tracked delivery clock starts when they take delivery of your parcel from us, which normally will be 24 hours after you make the order with us (excluding weekends, Bank and Public Holidays).
2.4 The last time for parcels to be either delivered by us to Royal Mail (or for them to collect from us) is 4pm Monday to Friday (excluding Bank/Public Holidays).
2.5 Normally, your goods will be despatched by us (to Royal mail) the day after you have made the order via our online store.
2.6 Currently, we do not offer delivery to other territories or countries.
2.4 The delivery periods set out in this Section 2 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period. Please see Roya Mail's terms & conditions for their 48-hour Tracked here
3. Delivery charges
3.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
3.2 Applicable delivery charges will depend upon the delivery address location, and the size and weight of the products in your order.
3.3 Our delivery charges are as follows:
| Up to 2kg | £3.95 | ||
| 2.01kg to 9.99kg | £5.95 |
3.4 Any order 10kg or over would be classed as a Bulk Order - please contact us prior to placing your order for a delivery price. Email sales@tipsytruffles.co.uk or phone 01584 711712 (Mon-Sat 9 -5).
4. Delivery tracking
4.1 Royal Mail will advise us of your parcels tracking number and we will advise you by email, to the address you gave us on your order.
4.2 To track your delivery, enter the tracking number we have sent you into Royal Mail's tracker page here.
5. Receipt and signature
5.1 All deliveries will be made to the delivery address you gave us, on your order. A signature is not required for Royal Mail 48-Hour Tracked parcels.
6. Delivery problems
6.1 If you experience any problems with a delivery, please use Royal Mail's help page .
7. Returns
7.1 Every Tipsy Truffles order is handmade to your requirements and therefore we are unable to accept reurns or cancellations (once an order has been placed.